Terms & Conditions

Terms & Conditions

 

Welcome to freshrice.com.sg. The following document details the terms and conditions of the usage of the website, freshrice.com.sg. It is highly recommended that you read these terms and conditions carefully before the usage of this site. The usage of this site includes the signing up for any newsletters with regards to this site, the purchase of any products or using any services available on or through it. These terms and conditions may be subjected to updates or changes without prior information to you. Your use of freshrice.com.sg after any updates or changes made constitutes your acceptance of the new Terms and Conditions.
 
1. General
"We" shall mean "freshrice.com.sg", and the owner Natural Harvest Pte Ltd. Customer shall mean you and all other who purchase the products in this website. Business Partners shall mean products manufacturers, suppliers, sponsors and our related business contacts.  
To register and shop with fresh.com.sg, you must be eighteen years of age and above.
Freshrice.com.sg reserves the right to refuse the registration or sales of any potential customer for any reason and to terminate the registration or sales of any of its customers for any reason. Should payment already be made by a deregistered or terminated customer whose sales have been recorded and paid for, freshrice.com.sg shall provide a full refund at the price in which the product was sold at.
While every care has been taken to ensure that product illustration and information are as accurate as possible, photographs and images that are shown are only representation of actual products and does not guarantee that products should look, scale or measure exactly that of the visual representations as seen on the website.
 
2. Proprietary Rights
All freshrice.com.sg related contents included on this site, such as text, graphics, logos, button icons, images, media clips, pictures, digital downloads, data compilations, and software, is the property of Natural Harvest Pte Ltd or its content suppliers and are protected by Singapore and International copyright laws. 
 
3. User Privacy
We believe in protecting user privacy. For this, we have implemented a privacy policy which we have detailed how we use and collect personal information from users of this site. To obtain more information, you should refer to our Privacy Policy.
 
4. Orders and Prices 
Once you have confirmed and placed your order, an acceptance of the order will be shown by message on the website immediately. You would also receive an email detailing the order to the email address you have provided to us. At this point in time the purchase contract will be made and binding, and we will supply and deliver (if included in the purchase agreement) to you in accordance with your order and these terms and conditions.
At all times, we will ensure that the prices, details of all our products are accurate and up to date. However, we reserve the right to change the prices and other details of any products without advance notice to customers. Refunds will be based on the price or the product as stated in the order forms, and not the current amount as is reflected on the website.   
 
5. Delivery
For the online purchase of our product, delivery of any orders of $55 and above will be free. Best efforts will be made to ensure that delivery will be completed within 3 working days. Delivery will be made to the delivery location as stated in the sales order form. Should you, nor any representative appointed not be present at the point and location of delivery, that particular delivery service would be voided. You would then be liable for any future delivery charges, varying on the current market rates of delivery.  You may also alternatively, collect it personally with a valid sales receipt through any one of our registered distributors. 
While we make every effort to realize the customer’s orders, we reserve the right to decline an order because of unforeseen reasons or because the product is no longer available. We reserve the right to change and update the delivery charges without prior notice to you.
 
6. Our Return Policy
We will refund you if the rice that you have purchased is more than 12 months from the milling date. Customer must show proof of receipt (order number and payment receipt; credit card, PayPal) to prove that the rice purchased is already more than 12 months from milling date at the date of purchase. 
 
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